March 10, 2008 5:12 PM

ihate ATT

So Friday I was told to obtain and configure two iphones. Because ATT so recently started allowing iPhones on corporate accounts I called once on Friday and once on Saturday to verify there would be no issues on activating the phones on our account and was told it should be all good. So on Saturday I drive down to the apple store and purchase two iPhones. I then tried to activate the phones when I got back to my office only for iTunes to give me a message about obtaining authorization from ATT to activate the phones.

I called ATT who explained to me that I would need to contact a different department that was only open Monday - Friday to add some sort of iPhone addendum to our account. They said that someone would call me back on Monday morning.

Monday morning finally rolls around and I have yet to have received a phone call, so i call ATT again and speak to someone in their mobility department. This person said that he would email me a form to fill out, I would then receive some emails and then I should call ATT customer support back.

I recived the emails and then as instructed called ATT back. After speaking to three or four different people I was able to speak to someone in the mobility department again, who told me that I was waiting for our new Foundation Account Numbers to be added to our account and that it should be around 24 hours before this happened, but could also possibly be in the next couple of hours. Frustrated and exhausted, I decided to wait it out.

Around 2pm I received the call back I was promised the previous Saturday. I spoke with a woman who was nice, but pretty much said there was nothing she could do except give me the phone number of the person I had been previously speaking with this morning.

I attempted to call him, but did not receive an answer. I then sent him an email asking him the status of things and explaining that I needed any help he could provide to expedite things since the phone was for a supervisor and since we spend around $2000 a month with ATT. I received a short email simply stating he was waiting for the new foundation account numbers to be attached to our account. I asked him if he knew the status this process and he said no.

Needless to say I'm very aggravated with this situation. It's not hard to take a SIM card from one phone, insert it into the new one and begin using it. I've been doing it with several blackberries and other assorted phones for years. I would expect better service from a company as large and well know as ATT, especially from their business support teams. I've personally been using cingular / ATT for seven years and never have i been treated this way.

So now i'm chillin with $1000 in phones in my desk... good times.

Posted by zackery at March 10, 2008 5:12 PM

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